Privacy policy

Effective Date: January 19, 2025

Nexus Box Studio ("we," "us," "our"), a DBA of Nexus Box LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nexusboxstudio.com (the "Site") or utilize our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services. The types of information we collect include:

A. Personal Information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely through third-party providers)

• Design files and related information for custom orders

B. Non-Personal Information:

• Browser type

• Operating system

• IP address

• Pages visited and time spent on the Site

• Referring website

• Cookies and similar tracking technologies

2. How We Collect Information

We collect information in the following ways:

• Directly from You: Information you provide when creating an account, placing an order, or contacting us.

• Automatically: Information collected through cookies, log files, Google Analytics, Shopify's tracking systems, and cookie data used for Facebook and other marketing platforms.

• From Third Parties: Information from payment processors or shipping providers to complete transactions.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders

• To communicate with you about your orders, inquiries, or account

• To improve the functionality of our Site and services

• To send promotional offers, newsletters, or updates (with your consent)

• To comply with legal obligations

• To detect and prevent fraud

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors such as Shopify and PayPal who assist with payment processing, shipping, hosting, or analytics.

• Legal Authorities: If required by law or to protect our legal rights.

• Business Transfers: In the event of a merger, sale, or transfer of assets.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device to:

• Remember your preferences

• Analyze website traffic

• Provide relevant advertisements

You can disable cookies through your browser settings, but some features of the Site may not function properly.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement industry-standard measures to protect your information from unauthorized access, use, or disclosure. Payments are processed securely through Shopify and PayPal, and we comply with all applicable data protection laws, including GDPR and CCPA. However, no method of data transmission or storage is completely secure. You use our services at your own risk.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Accessing the information we hold about you

• Requesting corrections to your data

• Requesting the deletion of your data

• Opting out of promotional communications

To exercise these rights, please contact us at support@nexusboxstudio.com.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when this policy was last revised. We encourage you to review this policy periodically for any updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Nexus Box Studio
9 North Loudoun Street, Suite 300A
Winchester, VA 22601
Email: support@nexusboxstudio.com
Phone: 540-328-0424 Phone: 540-328-0424